privacy policy
1. About Us
We are Waddi, a tourism company, providing digital services for hotel reservations, apartments, flights, and other travel services through our website www.waddii.ai and mobile app.
We are committed to protecting the privacy of our users and their personal data in accordance with the Egyptian Personal Data Protection Law No. 151 of 2020, and its implementing regulations.
2. Scope of the Policy
This policy applies to all information collected through:
● Waddii Website
● Waddii mobile app (iOS) and (Android)
● Any other means by which we interact with you (e.g. email or customer service)
3. Data We Collect
We collect the following data directly or indirectly when you use our platform:
a) Personal Data:
● Full Name
● Phone Number
● Nationality
● Date of birth (if needed)
● Copy of ID or passport (if required to confirm the booking)
b) Booking Information:
● Accommodation data, arrival and departure dates
● Travel preferences or special requests
● Number of Individuals and Passengers
c) Payment Information:
● Payment Card Details
● Billing address
● Verification code (one-time use only)
d) Usage and Device Data:
● IP address
● Device Type and Operating System
● Browser
● Device Language
● Usage history and pages browsed
● Location (with your consent only)
e) Cookies:
We use cookies to improve your experience, analyze performance, and provide personalized offers.
4. How we use your data
We use your data for the following purposes:
● Booking and financial transactions
● Send booking confirmations and alerts
● Provide a personalized user experience based on your behavior and preferences
● Improve app and site performance
● Contacting you about support requests or inquiries
● Compliance with relevant Egyptian laws
● Marketing (with prior user consent)
5. Data Protection
We use advanced security technologies to protect your data from unauthorized access or unlawful use, such as:
● Encrypt data in transit and storage
● Strict restrictions on internal access for employees
● Periodic security reviews of the application and servers
6. Data Sharing
We do not sell your data to any third party. However, we may share your data with:
● Our service providers (hotels, airlines, etc.) to make bookings
● Electronic Payment Service Providers
● Egyptian government entities, only if required by law
● Our technical service partners (hosting, technical support) – under data protection agreements
7. Your rights as a user
Under Egypt's data protection law, you have the following rights:
● See the personal data we hold
● Correction of false or inaccurate data
● Deletion of your data if there is no legal or operational need to retain it
● Withdraw consent to process data at any time
● Object to the use of your data for marketing purposes
● Transfer data to another provider if you wish
You can request the exercise of any of these rights by emailing the following email: [email protected]
8. Data retention
We only retain personal data for the duration necessary to provide the service and comply with legal requirements. Once it's over, we securely delete or anonymize it.
9. Minors Data
The use of our services is not permitted for persons under the age of 18. If we detect data for a child under this age, it will be deleted immediately.
10. Cookies
We use cookies to improve your experience and analyze performance. You have the option to modify your browser settings to disable or delete cookies.
11. Updates to the Privacy Policy
We may update this policy from time to time. You will be notified of any material changes via email or an in-app notification. The most current version of the policy will always be available via the website and app.
12. How to contact us
For any enquiry regarding this Privacy Policy or to process a request related to your data, please contact us at:
Email: [email protected] Location: Cairo, Egypt Waddii App on Smartphones
Legal Note:
We are committed to protecting your data as recognized by Egyptian law. By using the Waddii services, you agree to this policy.
