1. Introduction
At Waddii Travel Technologies FZ-LLC ("Waddii", "we", "us", or "our"), your trust is at the heart of our mission. This Privacy Policy outlines in detail how we collect, use, disclose, and protect your personal data when you use our digital services, including the Waddii mobile app and website (collectively, the "Platform").
Waddii is an all-in-one travel experience platform. Our services include booking accommodations, flights, transportation, eSIMs, safari packages, and custom itineraries. This policy applies to all users who access our platform globally.
We are committed to complying with global privacy frameworks, including:
General Data Protection Regulation (GDPR)
MENA regional laws (including Egypt and Saudi Arabia)
2. Information We Collect
Waddii may collect the following categories of data:
Personal Details: Full name, email address, phone number, gender, nationality, date of birth.
Travel & Booking Information: Check-in/check-out dates, property or transport details, preferences, special requests.
Payment Data: Credit card number, billing address, payment verification information.
Device & Usage Information: IP address, browser type, language preferences, operating system, device identifiers.
Location Data: With your permission, we collect location data via GPS, Wi-Fi, or mobile networks.
Communications & Reviews: Inquiries, support messages, live chat logs, customer feedback, and public reviews.
We may also collect information from third-party sources such as:
Social media logins
Affiliate websites
Travel partners sharing reservation or service data
3. How We Use Your Information
Your data is used to:
Facilitate your bookings and travel reservations
Provide personalized recommendations and services
Respond to your inquiries or requests through support channels
Send transactional updates, service notifications, and booking confirmations
Improve our product, features, and user interface based on analytics
Conduct marketing and promotional campaigns (only with your consent)
Comply with legal, regulatory, and fraud prevention requirements
4. Sharing Your Information
Your personal data may be shared with:
Travel Service Providers (e.g. hotels, airlines, car rental agencies) to confirm and fulfill your bookings.
Technology & Infrastructure Partners who host, store, and maintain our services.
Payment Gateways & Verification Systems for secure transaction processing.
Business Affiliates for marketing partnerships or loyalty integrations.
Government or Regulatory Authorities, only when required by law.
Waddii does not sell your personal information.
5. Your Privacy Rights
Depending on your location, you may be entitled to:
Access and request a copy of your personal data
Correct inaccurate or outdated information
Delete your data under applicable laws
Object to specific data uses such as profiling or marketing
Withdraw consent for communications
Request data portability in a structured, machine-readable format
You can exercise these rights by emailing privacy@waddii.app.
6. Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to:
Store your settings and preferences
Analyze traffic and user behavior
Provide tailored ads on our platform and partner sites
You can control cookie usage via your browser settings or opt-out links where applicable.
7. International Transfers
As a global platform, your information may be processed outside your country of residence. Waddii applies adequate safeguards (such as standard contractual clauses) to ensure your data remains protected.
8. Data Retention
We retain personal data only as long as necessary for operational, legal, and compliance purposes. Once no longer required, your data is securely deleted or anonymized.
9. Children’s Data
Waddii is not intended for users under the age of 18. We do not knowingly collect information from minors. If you believe a minor has submitted personal data, please contact us for removal.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in laws or business practices. Any significant modifications will be communicated to you via email or platform notifications. The updated policy will always be accessible on our website and app.
11. Contact Us
If you have any questions about this policy or wish to exercise your data rights, please contact our Data Protection Team:
Email: privacy@waddii.app
You may also contact your local data protection authority if you are not satisfied with our response.
